Questions Singapore SME owners ask

AI takes the repetitive work off your plate — answering the same enquiries, booking appointments and following up leads — so you stop losing customers to slow replies and free up hours every week. For a Singapore SME, that usually means more bookings, fewer missed messages and less admin.

No. Tenli is done-for-you, so we set everything up and you just use it like a normal tool. We explain everything in plain English, and you never touch code, dashboards or settings unless you want to.

Most setups are live within a few days of your free AI check. The exact timing depends on how many tools we're connecting and how much we tailor it to your business — we'll give you a clear timeline upfront.

Yes — this is one of the first things we set up for most Singapore SMEs. Your AI assistant replies to WhatsApp enquiries instantly, 24/7, in your tone, and hands complex questions to you with a quick summary so you're always in control.

Yes. We handle customer data in line with Singapore's PDPA — only what's needed, stored securely, and never sold or misused. We'll walk you through exactly what's collected and where it lives before anything goes live.

No — it takes the repetitive, after-hours work so your team can focus on customers, not typing. Most owners find it makes their staff less stressed and more productive, not replaceable. You decide exactly what AI handles and what stays human.

Any business that gets regular enquiries and bookings — tuition centres, clinics, salons, home services, retail shops and F&B. If you're losing customers to slow replies or spending evenings on admin, AI pays for itself fast.

Yes. Customers book straight into your real calendar at the times you set, with automatic reminders to cut no-shows. You control your available hours, and the system never double-books.

It hands the conversation to you with a clear summary of what the customer asked, so nothing falls through the cracks. You can review and jump in any time, and we keep training it so it gets smarter the longer it runs.

Usually no. We connect AI to what you already use — WhatsApp, your calendar, Google and your current website. If anything does need to change, we'll explain why in plain English before we touch it, and the choice is always yours.

Yes. We monitor how it's running, make tweaks as your business changes, and you can call us whenever something needs adjusting. Setup isn't a one-off handoff — we stay your AI partner for as long as you use it.

It depends on what you need, so we don't list prices here — every business is different. In your free 15-minute AI check we'll see what fits, and give you a clear, honest quote with no surprises and no pressure to say yes.